If an application you manage is stuck at any stage you can override, reset or bypass any actions necessary to allow you to move forward with the application. You can also re-open closed applications.
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At any stage, including after it's been cleared or closed, you can reset an application to the current or previous stage.
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If the application is cleared, the role will be removed from the volunteer until the application is cleared again.
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To reset the application, click the override decision at the stage you want to reset.

If you bypass a step, the application will move forward without the need to complete the step.

You can select to re-open an application from the actions drop-down menu. The application will open at the stage it was before being closed without resetting the step.
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You can only re-open rejected applications, you can't re-open successfully cleared applications.
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This action will show on the application history logs.

Applicants don't have access to Assemble until they have been cleared to start their volunteer role, so you won't be able to send them a message from the message centre.

However, the applicant's portal has the same contact messaging functionality that is available to applicants. This is not live chat but applicants will be alerted in their email to a new message being received and can reply from their chat window within the applicant's portal.
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During the application process, the system will automatically send some emails to applicants. If they reply to any of those emails, the opportunity manager will receive the message.
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All messages sent to the applicant either through the chat or by replying to an applicant’s email will be sent to the applicant’s personal email address.
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You must have permission to send external emails to reply to applicants.
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See below our other guides on managing applications 👇